It is possible that the liveness test using your camera is not working.
This KYC test is essential to help verify your identity.
Usually, it is simply because the default camera selected in your browser is not the right one.
- Go to the settings of your web browser.
- Search for "camera" or "webcam".
- You will be able to select the camera selected by default. Select the correct camera.
- Refresh the KYC page and try again.